Autumn Exodus
Shipping
Shipping
See our shipping page
Thank you for choosing jakereston.co for your shopping needs. We are committed to ensuring a seamless and reliable shopping experience for our valued customers. Please take a moment to review our updated order processing and shipping policies:
Order Processing and Shipping:
Domestic Orders (Australia):
- Your orders will be meticulously packed and safeguarded for shipping within 2 to 8 working days.
- We offer flat-rate shipping for all domestic orders at $50.00.
- Once your order has been shipped, you will receive a confirmation email that includes a tracking number.
International Orders:
- For international purchases, please reach out to us directly for shipping information. Send an email to our contact page at jakereston.co, and our team will assist you promptly.
Shipping Restrictions:
- Currently, jakereston.co exclusively ships within Australia. We apologize for any inconvenience this may cause.
- If you are interested in purchasing our products internationally, please visit our website at jakereston.co for more information.
Shipping Time Variations:
- Please be aware that standard and express shipping times may vary due to the remoteness of some regional areas within Australia.
- Rest assured that jakereston.co is committed to processing your order in a timely manner. In the unlikely event that your order is delayed due to circumstances beyond our control, such as issues with our freight provider, we kindly ask that you seek compensation directly from the freight provider.
Terms and Conditions:
jakereston.co reserves the right to modify or change these terms and conditions at any time without prior notice. We recommend reviewing this information periodically to stay informed about any updates.
Thank you for your understanding and support as we strive to provide you with the best possible shopping experience. If you have any questions or require assistance, please do not hesitate to contact us via our website's contact page. We look forward to serving you better at jakereston.co.
Returns
Returns
See our returns policy
Return Policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
Initiating a Return:
To start a return, please contact us at [your contact email]. If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that we do not accept items sent back to us without a prior return request.
If you have any questions or require assistance with your return, you can always reach us at jakereston@gmail.com
Damages and Issues:
We kindly ask you to inspect your order upon receipt and contact us immediately if you receive a defective, damaged, or incorrect item. This allows us to promptly evaluate the issue and rectify it to your satisfaction.
Exceptions / Non-Returnable Items:
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants).
- Custom products (such as special orders or personalized items).
- Personal care goods (such as beauty products).
- Hazardous materials, flammable liquids, or gases.
Please reach out to us if you have questions or concerns about the return eligibility of your specific item. Please note that we do not accept returns for sale items or gift cards.
Exchanges:
The quickest way to get the product you desire is to initiate a return for the item you have, and once the return is approved, make a separate purchase for the new item.
Refunds:
Upon receiving and inspecting your return, we will promptly notify you of the refund status. If approved, your refund will be automatically processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
Thank you for choosing us for your shopping needs. We appreciate your business and strive to provide you with a seamless and enjoyable shopping experience. If you have any questions or require further assistance, please do not hesitate to contact us at jakereston@gmail.com