Returns Policy
Return Policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
Initiating a Return:
To start a return, please contact us at [your contact email]. If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that we do not accept items sent back to us without a prior return request.
If you have any questions or require assistance with your return, you can always reach us at jakereston@gmail.com
Damages and Issues:
We kindly ask you to inspect your order upon receipt and contact us immediately if you receive a defective, damaged, or incorrect item. This allows us to promptly evaluate the issue and rectify it to your satisfaction.
Exceptions / Non-Returnable Items:
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants).
- Custom products (such as special orders or personalized items).
- Personal care goods (such as beauty products).
- Hazardous materials, flammable liquids, or gases.
Please reach out to us if you have questions or concerns about the return eligibility of your specific item. Please note that we do not accept returns for sale items or gift cards.
Exchanges:
The quickest way to get the product you desire is to initiate a return for the item you have, and once the return is approved, make a separate purchase for the new item.
Refunds:
Upon receiving and inspecting your return, we will promptly notify you of the refund status. If approved, your refund will be automatically processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
Thank you for choosing us for your shopping needs. We appreciate your business and strive to provide you with a seamless and enjoyable shopping experience. If you have any questions or require further assistance, please do not hesitate to contact us at jakereston@gmail.com